Bespoke Vacations I Bespoke Honeymoons – Ascot, Berkshire – Terms of Business

These terms and conditions relate to the Bespoke Vacations website, which is a trading name of Eton Travel.

AGENCY TERMS OF BUSINESS

The following Terms and conditions together with the general information contained on our website form the basis of your relationship with Eton Travel Agency Limited ABTA 27465/27130 and W251X. Please read them carefully as they set out our respective rights and obligations.  These Terms and Conditions apply to all bookings that you make with us.

Please note:  We act as agent only in respect of all bookings we take or make on your behalf unless you are advised otherwise at time of booking.

We accept no liability in relation to any contract you enter into or for any cruise, flight, accommodation and/or transfer (arrangements) that you book or for the acts or omissions of any supplier(s) or other person(s) or party(ies) concerned. The supplier’s booking conditions will apply to your contract and copies of those terms and conditions are available from us on request.

When we sell or offer for sale any ‘packages’ or act as an ‘organiser’ within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 those bookings are financially covered by Eton Travel Agency’s bond with ATOL no 2824.

 

1. Your contract

To confirm a booking, the party leader must be authorised to make the booking on the basis of these Terms and Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made.  By making the booking the party leader confirms that he/she is so authorised.  The party leader is responsible for making all payments due to us.  The party leader must be at least 18 when the booking is made.

Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation invoice.  This invoice will be sent to the party leader.  Please check the invoice carefully as soon as you receive it and contact us immediately if the information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.  In those cases were we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us?  Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets)/ we will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.  The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did no tell us about it within these time limits.

A binding contract between you and the supplier concerned comes into existence when we send your confirmation invoice on the supplier’s  (s’) behalf to the party leader and the terms and conditions of the supplier in addition to these conditions will be applicable to the contract.

 

2. Payments

If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking.  In this case we will be entitled to keep all monies paid or due at that date.  If we don’t cancel straight away because you have promised to make payment, you may have to pay the cancellation charged levied by the supplier concerned.

 

3. Changes and Cancellations by You

Any cancellation or amendment request must be sent to us in writing, by email, fax or post and will take effect on the day we receive it.  Whilst we will try to assist we cannot guarantee that such requests will be met.  Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).  Where it is possible to meet your request, the total cost of the arrangements will be recalculated in accordance with any new arrangements.  In addition you must pay us an administration fee of £20 per person for any amendments to bookings and an administration fee of up to £50 for cancellations.  You will be notified of the exact charges at the time of amendment or cancellation.  Depending on the reason for the cancellation you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.  Claims must be made directly to the insurance company concerned.

 

4. Special Requests

If you have any special requests (for example dietary requirements, cots or room location) please let us know at the time of booking.  We will pass on all such requests to the supplier, but we cannot guarantee that they will be met and we will have no liability to you if they are not.  We reserve the right to levy an administration charge in certain circumstances to cover any additional costs incurred by us in dealing with such requests.

 

5.  Changes to and cancellation of your booking by the Supplier

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier offers.   As agent only for the supplier we cannot accept any liability for any changes of cancellations made to your booking.

 

6.  Circumstances beyond our control

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’.  In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the services(s)  in question could not, even with all due car, foresee or avoid.  Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

 

7.  Our responsibility to You

We act only as an agent for the supplier(s) concerned unless we advise you otherwise.  Your contact for your arrangements is directly with the supplier(s) concerned unless we advise you otherwise.  We accept no liability in relations to the arrangements themselves or for the acts or omissions of the supplier(s) concerned.  For all bookings, the terms and conditions of the supplier will apply to your contact (copies available on request from us).  However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question.  We do not exclude or limit any liability for death or personal in jury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

 

8.  Complaints Procedure

In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform our representative (if any) and the provider of the arrangement(s) in question. Any verbal notification must be put in writing and given to our representative (if any) and the supplier(s) as soon as possible.  Until we know about a problem or complaint, we cannot begin to assist you to resolve it.  Most problems can be dealt with quickly.  If you remain dissatisfied you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us.

NB: Please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for our arrangements.  Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

 

9.  Information and Pricing

Please note the information and prices shown on this website may have changed by the time you come to book your arrangements.  Whilst every effort is made to ensure the accuracy of the website at time of publishing, prices are subject to availability at time of booking.

 

10.  Passports, visas and health requirements.

It is your responsibility to be in possession of a full ten year passport, or 5 year passports for under 16’s. We recommend you check with your local health professional for up to date advice on vaccination requirements.  For holidays to Europe we recommend you obtain and EHIC (European Health Insurance Card) prior to departure.  If you or any member of your party is not a British citizen you must check passport and visa requirements with the Embassy or Consulate of the country you wish to visit.

 

11. Safety standards

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK.  As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

 

12.  Insurance

We consider adequate travel insurance to be essential.  Please read your policy details carefully and take them with you on holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

 

14.  Conditions of Suppliers

The services which make up your arrangements are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions.  Some of these terms and conditions may limit or exclude the supplier’s liability to you.  Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

15. ATOL STATEMENT: Bespoke Vacations is an Accredited Body Member of Eton Travel, ATOL 2824

Your Financial Protection
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).

In some cases where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contrat to that alternative ATOL holder. However, you also agree that in some ases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder of otherwise) for reasons of insolvency, the Trustees of the air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For more information about financial protections and the ATOL certificate go to: www.atol.org.uk/ATOLcertififcate

Bespoke Vacations is not responsible for the content of external Internet sites and linked sites may not be ABTA members.

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